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by Robert D. Webster

How people handle grief, why we send flowers, what really happens during a death call, the restoration process, what people include in loved one's caskets, why some clergymen can be a royal pain, how the undertaker's role has evolved, who pays on time and who doesn't, why we may see caskets on display at Wal-Mart. And much more.

The Funeral director's behind-the-scenes story told with pathos and humor.

You will laugh and you will cry, and yet you will be informed and become a more prepared consumer.